July, 2018
Jack B.
We bought a new ATS from these folks in January of 18. We put them through the ringer as we had a very specific car in mind. They were incredibly patient with us and found us exactly what we wanted. 6 months later and I still smile when thinking about our experience. Doug, Andy and James treated us like we were their only customer. They bent over backwards to get us what we wanted. What a great bunch of people. Thanks again for the great experience! Cadillac Reputation Management
 July, 2018Otto G.Quality work, professional service!
June, 2018Erin E.Carole was GREAT, as always! This is the fifth car I have purchase from Carole and her professionalism & customer service has only gotten better with each purchase. She is so knowledgeable about each type of car but, moreover (and more bewildering!?) remembers & knows my needs and wants that may interest me in a new vehicle. She remembers what I like or do not like in a car's features down to the littlest detail; then when a new feature is introduced in an automobile she remembers that I was looking for previously. She lets me know about the changes in a way that is not pushing me to buy the newer model-even though I often end up doing just that and wondering HOW DID SHE DO THAT!? Ha! All-in-All, Carole is amazing and makes the whole car buying presses more than tolerable-and that is saying something!!
June, 2018
Nickolas G.
I always have a great experience at Cadillac of Sioux Falls. I am on my 5th Cadillac and I won't go anywhere else. Thanks for taking care of your customers. Cadillac Reputation Management |
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June, 2018
Jerry O.
Best service dept I have ever dealt with. Friendly, courteous and knowledgeable. Cadillac Reputation Management |
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May, 2018
Laurel O.
Everyone was friendly and helpful. Brendin was great to work with and very knowledgeable about the car. He made the buying experience very pleasant. Cadillac Reputation Management
 April, 2018
John C.
Excellent service on my BMW. They provided excellent service for my car, as well as a service loaner. Gene, the service advisor deserves a fat raise!
April, 2018Ann V.CJ my salesman is awesome! He brought the Honda Civic I was interested in to my job. I test drove it and he helped answer my questions and if he wasn't sure he got the info for me right away! Very real old school honest fun guy. I felt very comfortable with him and knew he had my best interest in mind. Adam was very nice and honest about my trade in and my experience was old school honesty and walked away very satisfied! Recommend with 10 stars! Thank you!
March, 2018
Jason S.
Fast and easy. Cadillac Reputation Management |
March, 2018
Michael W.
I have a certified 2013 XTS. For months, I thought the car's front shocks were going bad. Dealership checked and found no problems. Last week, my so (a Honda master tech in Texas) heard a noise in my front passenger tire area and thought it was a strut going bad. We immediately went to the dealership where service confirmed leakage from one front strut and the other looking as if it were about to fail. Both struts were replaced as soon as the dealership's adjustment table was fixed. No more noises and the front suspension is MUCH better than it was before. Especially appreciated the CT6 loaner car while mine was in the shop. I'm a frequent service customer and I'm always treated well. Cadillac Reputation Management
March, 2018LaCaylla F.Great service and very helpful sale managers! Brendin was great about getting information I needed and following through with what he said. Very professional. When I got there Brendin was busy with someone else and another guy was so willing and happy to help me get familiar with the vehicle till Brendin had a chance to help me. I can't say enough about the great service and great experience I had!! I will be back!!
March, 2018
Janice H.
I had done quite a bit of research on the internet before I went looking at cars. I had been at various other dealerships looking at different brands of vehicles. My experience with some of them was not great. When I went to Cadillac of Sioux Falls, I had no real intention of buying a Cadillac. However, I was greeted immediately upon entering the building. Doug Vogel was your representative, and he went above and beyond answering all of my questions. We looked at various vehicles, and he was patient and very knowledgeable about everything, including the differences between Cadillac and other brands I mentioned, including some they sell. I was immediately sold on the Premium version of the XT5 upon seeing it. This was after driving the other models. I felt no pressure to buy anything or to hurry up and make up my mind. It was all around, from the minute I walked in the show room until I drove off the lot several days later (they had to get the car from another dealer) the best experience I have had buying a car. He set up everything for me, showed me how everything worked, and I am very happy both with the experience and the car. Cadillac Reputation Management
February, 2018Heath W.My customer service experience has always been great at Luxury Auto Mall, but my service yesterday was over the top excellent. Everyone went out of their way to make my time in the service area top notch. My pending service was clearly explained, a time frame was given, and they even went above my warranty expiration to change out my brakes. WOW! While I waited, a number of the staff engaged me in genuine conversation and everyone seemed to know my name, my buying history, what my favorites were. The staff truly made me feel like an incredibly valued customer. I've said it countless numbers of times...it's reasons like these that I will never shop anywhere else for my vehicles. with attention to detail and friendly customer service, you simply can't go wrong with this team of people. Thanks, Luxury Auto Mall!
February, 2018
Jeff W.
Great service, great people, a joy to have them attend to my auto repair. Thanks for a great job! Cadillac Reputation Management
January, 2018Gary Y.I'll be back to you 4 service, it was fantastic service
January, 2018Emma L.Nice facility and the staff are wonderful
December, 2017Gordon L.We experienced 100% satisfaction at Luxury Auto Mall during our recent purchase. Special thanks to Spencer Imus for being professional and intellectual. His excellent sales experience made us feel confident that the Mercedes we purchased was the best fit for us. We highly recommend Spencer, and associates!
December, 2017
Paige R.
Doug was very helpful throughout the entire buying experience. He also walked me through all of the new features of my car and made sure they were all set up before I drove off the lot. My family and I will definitely work with Doug again. Thank you!Cadillac Reputation Management
December, 2017Joel K.Brendin was great and got me the vehicle I wanted and the options I wanted. Excellent sales experience, he's the guy to see for your new or used Cadillac.
December, 2017Doug W.Drove in the service bay with a burned-out headlight and Josh immediately got on it and had it fixed, and I was back on the road in 10 minutes. Fantastic service!
November, 2017Jon R.It was a pleasure working with Doug Vogel. He found us the car we wanted at a price we wanted. He had everything prepared and catered to our needs. We were very pleased with the entire experience.Cadillac Reputation Management
November, 2017
Adam K.
Thank you for following up and taking care of my opener issue. I have added you to my phone as the BMW Genius. It is harder and harder to find individuals like yourself that follow up and are knowledgeable in their field.
BMW Sales Purchase
October, 2017Jose R.I would like to give many thanks to Patrick Belrose. He went over and beyond for me. Andy and Chris also did a great job. They exceeded my expectations and made me feel comfortable. It was my first experience at Mercedes-Benz, and will purchase again from here. Patrick, thank you very much. I greatly appreciate everything you did for me.
October, 2017
Gretchen A.
I needed a key made for my Z4 and live in Fargo. I can't remember with whom I spoke to, but we had it all wrapped up in a matter of minutes and key was shipped and received in three days. Thank you for the excellent service!
October, 2017Holly M.No pressure buying! Very friendly staff!
September, 2017Gary K.Staff was very helpful and friendly. They were patient with our many questions and answered them all. I would highly recommend Luxury Auto Mall to look for a new or used vehicle.
September, 2017Matt M.This is my 7th vehicle from Carol. She's an amazing salesperson. She really takes the time to get to know you and your needs for your vehicle. I wouldn't buy from anybody else.
September, 2017
Tammie W. W.
If you want top notch service see Spencer Imus, he knocked it out of the park for us!!!! Thank you, thank you, thank you! And a big shout out to Gene in servicing!!! You guys rock!!!
August, 2017
Steve H.
These guys are great to work with. I love the way they do business. They cut out the back and forth offers and just stick with the price they have which are usually very reasonable. They also made a very fair offer on our trade in right away instead of trying to low ball us and slowly up the price. They cut out all the hassle and it makes the whole experience mush easier. We purchased a used vehicle from them and a couple days later we realized the remote for the DVD player was missing. We let them know and although they were under no obligation to get us one they did and did not charge us for it. Really recommend doing business here if they have what you are looking for.
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August, 2017
Debbie W.
Working with Carol and Cheyenne was the best! They made everything so easy, and they are both such friendly, honest ladies! Would definitely recommend Luxury Auto Mall, and especially the team of Carol and Cheyenne!
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I saw a 2011 BMW 335i X Drive on their lot. I was shocked when I saw the price of $17991 on the car. I have 17 years of experience in the automobile business, and cars like that go for $23,000 to $25, 000 for a low mileage examples such as that car. The car was a very clean example of that automobile. My salesman, Brendin worked in their Cadillac dealership ( I found the car on their website, so I guess he was assigned my business when I made my inquiry online). Without my prompting, he showed me the service records on the car, and everything the dealership did to make my car ready for sale.
I decided I wanted the car. I was introduced to the Cadillac manager Sheridan, He showed me several options for financing with an extended service contract included. He also said he would do my motor vehicle work for me, so I would not have to drive to Canton to have it processed. After we shook hands, Brendin transferred all of my junk out of my trade to my new car. This was important for me, since I have a bum leg.
I am not a wealthy man. Yet that did not matter to those purveyors of such fine and expensive machinery. They treated me with respect and dignity. I was very satisfied with the outstanding service they provided.
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