May, 2022
Bart B.
After buying my third car from luxury auto they made my experience a very pleasant and convenient use of my time. I was in a hurry and they got me in a beautiful new Cadillac in less than an hour with very little time spent on paperwork. I have now purchased Mercedes and Cadillacs from this dealership and I would highly recommend them. The entire team from sales and service bends over backwards to take care of their customers. I also feel like I got a very fair price.May, 2022
Judy G.
Everyone I dealt with was friendly, helpful and professional. Based on the research I did before arriving, I believe they were truthful in both the condition of the car I bought and the value of my trade. They both gave me and sold to me at fair price.May, 2022
Rachel P.
I love to go to the Luxury auto mall . Gene and Carol in sales are the best! I won't go anywhere else. We get great service. Today Roberto came with me and diligently worked to find a rattle. Such a nice person.
April, 2022
Hand R.
The staff were excellent. The salesman, Jared was outstanding. This was the easiest purchase I have ever made and the trade-in process was the best. we will be back to see Jared when it is time to get my wife out of her SUV. in the meantime I love the Maserati.April, 2022
Mara B.
I appreciated the kind attention I received after I had to be towed in off the freeway. The dealership took extraordinary measures to find a Part.April, 2022
Jamal S.
Luxury Auto Mall did a great job and I am very satisfied with my vehicle. Thank you John for the excellent customer service. My order was expected to take roughly 6 months and I receive delivery within 4. Overall, great job Mercedes-Benz Sioux Falls.March, 2022
Joanne H.
Luxury Auto has fantastic service. We bought a car from them 5-6 years ago and had exceptional service from them. Kept in contact with Patrick. Recently told him what we were looking for and he found it. Drove home with the car of our dreams yesterday! Thank you Patrick! Your the best!!March, 2022
Dustin W.
I just want to give a huge thank you to Mike Chaplin and the people over there at luxury auto mall. They were currently out of loaner vehicles and Mike really came through for me and let me borrow one from the lot! Really shows how family oriented they are by being so generous.February, 2022
Charles H.
I absolutely Love you all at Luxury Auto! From Spencer; whom I have purchasing both a BMW and a Benz from. To Travis, Justin and Tina in the Mercedes Service Dept; who always make you feel special when I come in for any service on my Benz. They always go above and beyond. Not only do they welcome you and do a great job; but also wash and dry your car before you pick it up. Then they explain everything that was completed and always know all the answers to any questions I have! They also offer you a very nice loaner while your car is being worked on. You all at Luxury Auto are Absolutely Amazing! Thank you!February, 2022
Amy H.
Great service today! Thank you Brian for going above and beyond and helping me out. And thank you for delivering my car to my house I was not expecting that but much appreciated.February, 2022
Logan E.
This is the best dealership I've ever been too, the car buying experience is like no other, and the maintenance/service department is outstanding, I've personally bought 5 vehicles from luxury auto mall and will continue to do so in the future.January, 2022
Bryon M.
Words can not express my appreciation and satisfaction with everyone at Luxury Auto. My BMW X5M with 52k miles recently had an internal engine failure which required a complete new engine replacement and both turbos needing to be replaced. The total cost on this was over $40k! Unfortunately the vehicle was not purchased in Sioux Falls, but from a large dealership in Broomfield, CO. We had owned the vehicle for less than 2 months, and the cause of the engine failure was traced back to the dealership in CO. Initially they refused to do the right thing, and offered zero assistance.
Neil at Luxury Auto stepped in and worked tirelessly over nearly 3 weeks with BMW of NA and also a warranty company Century.
He spent countless hours trying to find a suitable resolution. He was able to negotiate a brand new BMW engine and new turbos. He received the parts quickly and his team installed the new engine without any issues.
Above and beyond our expectations!!! I learned a valuable lesson in the importance of doing business locally. They have definitely earned our business, and we are very thankful to have a dealership that we can trust!!
Neil at Luxury Auto stepped in and worked tirelessly over nearly 3 weeks with BMW of NA and also a warranty company Century.
He spent countless hours trying to find a suitable resolution. He was able to negotiate a brand new BMW engine and new turbos. He received the parts quickly and his team installed the new engine without any issues.
Above and beyond our expectations!!! I learned a valuable lesson in the importance of doing business locally. They have definitely earned our business, and we are very thankful to have a dealership that we can trust!!
January, 2022
Barb D.
Very pleased, everyone was so helpful & friendly, a friend recommended for me to get my oil changed here - I will definitely return.. I highly recommend this business & their prices are very reasonable!!!
January, 2022
Becky D.
The staff is always very friendly and helpful, and the employees back in service do a nice job in a timely manner. It was pretty awesome to get a diagnostic report of everything on my vehicle so I can make sure there's no issues. I always bring my car here.December, 2021
Steve R.
Wow. Amazing experience. Both John and Bri were great in getting me going and explaining the process. The "no negotiate" method is a good plan and made for a painless day.
December, 2021
June G.
I have been with Luxury Auto Mall of Sioux Falls for more than 10 years now! Great people and excellent customer service here! They always make you feel welcome and work really hard to find the perfect car for you! They are the best of the best!!December, 2021
Kim J.
Tina was amazing. She explained what needed to be done and the cost to correct the issue with my Mercedes. I felt my business was appreciated and valued as a customer. She was able to have the marker headlight fixed for me while I was there as well so I didn't have to make a second appointment. I felt my car was serviced in a reasonable amount of time.November, 2021
Owen W.
Great deal on the vehicle! Patient sales staff! I am an out of state buyer with my own financing. It took a little bit of time for me to get my financing aligned. The staff was great and communicative. Mike, Andrew and Bri!
November, 2021
Kathy G.
Appreciate the courteous and helpful staff at LAM. Tina in Mercedes service is very knowledgeable/helpful. On a personal note, I'm thankful to have a great local dealer that values relationships before, during and after the sale. 👍 Highly recommend.
November, 2021
Jim B.
Great Service Department as we always drive from Rapid City and back the day of our appointment, and the service dept seems to get us done so we can return home the same day if possible.Thanks to Travis and Tina!!October, 2021
Marlene S.
Jeff was Very helpful in answering all our questions and was very knowledgeable about the vehicles. It was a quick and painless transaction and they were very reasonable with everything. Thank you!October, 2021
William E.
The staff went out of their way to help me. They worked efficiently to complete any tasks I asked for information on or contracts.
The negotiations and deal were fair and my automotive needs were met and my issues solved. I was able to get in and out and still spend time with my family over the weekend.
October, 2021
Jon B.
We always get the absolute best customer service. They have quality Sprinter techs and will always take the time to walk you through any questions you have on your service.
September, 2021
Nimal P.
Great customer service! Tina was great and went the extra mile to get my service completed even though I was scheduled out a couple weeks.September, 2021
Bruce B.
Had a problem on my new camper with Mercedes power. Camper dealer had no clue, took it to luxury motors. Very helpful staff in the service department was able me to determine there were recalls that should have been addressed by the camper dealer before delivering a new unit. The recalls were done by Luxury Motors in a timely fashion and I am now a happy camper.
The facility is clean and bright. I have been in dirtier hospitals than the service department.
Staff was very helpful and knowledgeable. While there I fell in love with a SUV on the lot, but....
September, 2021
Todd P.
Gene in the service area is always so helpful, professional and sensitive to the customers needs - that demeanor alone keeps people coming back. I also noticed Jon is always friendly and willing to assist customers that need a ride - he treats people with respect and even though they are leaving their vehicle, he makes sure to let them know their business is appreciated and makes it an enjoyable experience. NICE!
August, 2021
Darla P.
Absolutely Wonderful Experience!! I would recommend anyone and everyone to buy their next vehicle at Luxury Auto Mall. I have purchased many cars and they were far the best to work with. From the test drive to the paperwork, everything was so smooth!! Thank you Ben and team at Luxury Auto Mall!!August, 2021
Renea H. S.
We brought our C300 in for some recall work. Despite not spending a dime I still got a 2021 loaner. Customer service does still exist at this dealership, refreshing! July, 2021
Iryna P.
I really love BMW and Mercedes! and I bring my cars for service only here. Very fast and high quality! Thanks 😊
July, 2021
Danny K.
"WHY WOULD YOU SHOP ANYWHERE ELSE", EVERYTHING IS AS THEY SAY IT IS, PROFESSIONAL, COURTEOUS, FUN TO WORK WITH, WONDERFUL ATMOSPHERE, NO DOUBT, THE BEST CAR SHOPPING EXPERIENCE THAT YOU WILL EVER HAVE, THIS IS MY SIXTH VEHICLE PURCHASED FROM THE LUXURY AUTO MALL, AND IT IS ALWAYS LIKE COMING HOME"!
June, 2021
Mary D.
Alex was not at all a typical pushy salesman, he was honest and answered all our questions. No pressure sales. This is the first time we have experienced this and Alex has made a friend and customer for life. Love our new XT4 and will be sure to let everyone know where we bought it and who to contact. Thank you for such a great day. He went over the car details and functions before we left. June, 2021
Ryan M.
We had a great experience with Doug Vogel and the staff at Luxury Auto Mall of Sioux Falls! They were very informative and were not aggressive with the sale or any of the additional warranty options on our 21 Escalade Sport. They made the whole process smooth, easy and comfortable. I'm sure we'll have the Cadillac for quite some time but would definitely recommend them if anybody is in the market for a new or used vehicle!
June, 2021
Sara H.
Jeff and Bri were great to work with! Jeff replied to all of my questions quickly, Bri got me a great rate, and once we made the 3hr drive to see the vehicle they had us in and out in under an hour! Great experience, would recommend to anyone making the trip. May, 2021
Lori A.
What a smooth process trading in one car for another. Patrick and Joe were awesome to work with. Thank you so much.
May, 2021
Reed Travel Journeys
We are now on our second lease through Mercedes Benz of Sioux Falls and couldn't be happier. From our very first experience they have been professional, kind and friendly! Patrick was our sales representative the first time and we made sure to ask for him the second time as well, he was more than helpful and accommodating to find the exact car we wanted. All the attributes of what a car dealership should be!!
May, 2021
M G Martell S.
Spencer made the purchase of my new convertible easy and seamless. He was kind and professional. Joe, who handled the financial aspects, was equally kind and professional. The two knew their business well. Luxury Auto came highly recommended, and I can attest to the reason why. I will be back for future buys.
May, 2021
Taramay G. H.
Nice staffing, they help you to get the car you want. They do all the work, very nice place. Like I said nice staffing . Thank you also to John a person who assist me.
April, 2021
Ryan L.
Always had great service with Gene in their service department. They can usually get me an appointment in a timely manner and if needed a loaner vehicle. They have no problems working on any BMW, even my i3 which is an oddball in the lineup.
April, 2021
Dulce E. S.
John was incredible from start to finish. He made sure I got the vehicle I dreamed for, and did it fast. he even went as far as to personally deliver my vehicle to my home in Sioux City. In a heart beat would recommend Mercedes-Benz of Sioux Falls, and John to anyone in the market.
April, 2021
William E.
They have a great website that has a value your trade feature that made things super easy and convenient for me. Using that together with the no hassle pricing sets their way of selling way ahead of the rest of the competition. The people were patient, intelligent, and had incredible customer service skills they used all the way through the process to the very end.
March, 2021
Brooke O.
Patrick was great! He listened to what I needed and came back with an exceptional deal that fit my circumstance perfectly. The process was flawless and everything was expedited in a timely manner. I am extremely happy and couldn't have made it happen without Patrick! He is honest and trustworthy and the dealership was wonderful. Thanks again!
February, 2021
Doug B.
I brought my Winnebago motor home to Luxury Auto for a recall appointment. Was told to expect a two hour service appointment but vehicle was finished in one hour. Great service reception department and appreciate the quick solution for my vehicle. My Sprinter has been trouble free and we enjoy the unit a lot. Bought our unit because it was on the Sprinter platform.
February, 2021
Kali F.
We are vanlifers, so our van is our home! Well our van broke down on our way through town. We called Mercedes right away, they said they were pretty booked and would try to squeeze us in the next day. That was good enough for us. When we got our van there, they said two technicians were going to stay late and work on our van so we could get back on the road. They got it fixed within a few hours and sent us on our way. Incredible service, to go above and beyond....We are speechless and forever grateful to these thoughtful and caring human beings. Thank you so much!
February, 2021
Tom H.
Great experience with our service last week. It only took about 20 minutes total. The service got us right in and the employees were very courteous. Thank you and we will see you for our next service. We are 100 miles away and appreciate fast service.
February, 2021
Jeff S.
Great service and what a nice dealership! Very professional service team. I didn't buy my vehicle here but they treated me like I had bought a top of the line car from them! I will be bringing my GMC back here for service from now on.
February, 2021
Susie K.
I was so pleased with the service provided by Luxury Auto Mall of Sioux Falls! It was a very fun experience to purchase my First Cadillac!! Doug is a great teacher! He is patient and informative about showing all of the features of the XT5!
February, 2021
David J.
I went to the Luxury Auto Mall with my spouse to purchase a newer Cadillac. Upon arrival, we met with Sales Consultant CJ Nieuwsma, who showed us several models on the showroom floor. We then test drove several models before deciding on an auto to purchase. We financed the newer vehicle through the Luxury Auto Mall and completed the financing paperwork and were on our way home with a newer Cadillac SUV within a few hours. We are very happy with our purchase and the assistance we received from both the sales consultant and the financing personnel in completing the transaction. This was my third purchase of a Cadillac from the Luxury Auto Mall since 2005.
February, 2021
Molly H.
Haven't even purchased a vehicle yet but I'm absolutely blown away by the service we've received. Cannot say enough wonderful things about this lot and the people that work here. John has been amazing to work with through this process. Thank you!
January, 2021
Lela T.
I was very impressed by the knowledge of the service technicians, They had my older Mercedes-Benz back up and running in no time at all. 😁 They even checked on a recall for my sunroof which was Ok. The customer service was outstanding, which is a rare find in these days. Thank you so much 👍 Dan, Tina & Crew at Luxury Auto Mall of Sioux Falls. I so appreciate you all ~ stay blessed.
January, 2021
Lisa N.
Carol was very helpful. She went above and beyond in ordering my BMW S4 and following up on its progress. I am anxious to work with her again in the future. She was very accommodating to our schedule. Good job, Carol!
January, 2021
Loren
Service was fast and very efficient. Even rotated my tires for free. The price is the best in town. Great service. 100% satisfied.
December, 2020
Rick O.
Tina, the Mercedes Benz service representative, is absolutely AWESOME! She is very knowledgeable and a joy to work with! Her attitude is always positive, upbeat and willing to help whatever the situation is. I recommend her to everyone that needs service on their Mercedes Benz!! She does a OUTSTANDING job!! Rick, Sioux Falls.
December, 2020
Bill H.
Their service is second to none. They are quick and so very thorough. They also have some of the best coffee in town.
December, 2020
Todd T.
Luxury is the only place I have taken my 2017 Enclave for service and oil changes. Great staff, great customer service. The best part is the affordable prices. 👍🏾
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